How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Just received this diaper bag, I'm very excited to use it. I have not had the chance to use it yet due to still being pregnant. 38 weeks currently and I plan on using this as the hospital bag when we head to the hospital. So far it's great! Plenty of room. Nice and spacious. It’ll be perfect for when my son is born :) Also a great diaper bag for dad because it's functional enough. Will update on it's true functionality once it's been used on an outing!
I purchased this as a baby shower gift and my friend uses it all the time. She told me received more than one diaper bag as gifts but this is the one she uses the most often. The bag is thick and durable, the straps are strong and sturdy and its very easy to clean. The pocket for tissues and other things is very useful. We have been out several times where the bag gave her what wasn't available in the restroom. The bag is a nice size but isn't so big that you'll get lost in it. The sides of the bag also insulate bottles really well. Very great purchase!
The best, lightest diaper bag I have seen. I ordered this one three times. It's so spacious, functional and the best price. Absolutely my favorite. I bought a similar diaper bag from another supplier and they were so heavy and so much smaller than this. I can't believe that for such a great price you can get a nice diaper bag with the same look and function. I just hope the quality is good.
I bought this as my previous bag wasn't handling an infant and a potty training toddler. I was prepared to spend much more on a quality bag but came across this, at a fraction of that price. So far it's great! Double zippers where needed. Pockets are functional. I can fit the necessities, plus a sturdy baby carrier. Then when that is in use it holds all of our winter coats. Backpack straps are wide and comfortable and I can easily wear it over the baby carrier.
Bought three different diaper bags, this is the one I kept. First, there are three ways to hold it, which is awesome. All pockets are on the inside, great space inside as well. When you are holding a baby to take them into a restroom to change them, you need that bag to do everything and ready to go. Highly recommended!
I was skeptical before ordering a bag online, however I am pleased to say that it fits my pump parts, wallet, makeup bag & my bottle brush. Love this bag! I always recommend this bag to new nursing moms when they head back to work. Very roomy! Perfect amount of pockets on the inside and out!
Love this lovely looking diaper bag. Love the way you can wear it. Grab the handles when pulling it out of the car, use the shoulder strap for a quick trip or sling it for big adventures. Love how individual pockets and its size. Love this, especially for the price!
Seems great I bought it for the changing pad idea but it’s not as big as I expected.